Frequently Asked Questions
Everything you need to know about Neakasa fashion and your orders.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by destination but generally arrive within 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it is placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.
Are your materials sustainably sourced?
At Neakasa, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2025.